FAQ

Delivery / Pick-up

Can I get my meals delivered?

Absolutely. Deliveries to New Westminster, Burnaby, Vancouver, Richmond, North Vancouver and West Van are on Thursday and Sundays. Surrey/Langley deliveries are on Mondays only.

What are your delivery fees?

Deliveries to Port Coquitlam, Coquitlam, Port Moody, and New Westminster are $10, South & Central Burnaby, North Burnaby, South Vancouver, East Vancouver, Downtown Core, North Vancouver, Pitt Meadows and West & Central Maple Ridge are $15, and Richmond, Kits/UBC, West Vancouver, East Maple Ridge, Delta, and South Surrey are $20.

Can I pickup my meals? What are your pickup locations?

Currently, we have two locations: our main location in Port Coquitlam and Maple Ridge.

What if I'm not home for delivery?

You can either leave a cooler with ice packs outside and instruct the driver to put your meals in there. Or add coolers to your order. 10 meals per bag.

How can I change my delivery address?

What do I do after receiving my delivery?

Our Food

What days of the week can I place an order for?

Every week, we have Sunday's cook and Thursday's mid-week cook. We ask orders to be placed by Satuday and Wednesday afternoon, respectively.

How do I place an order?

Preferably, we would like you to place an order directly through our texting software (604-449-9690//604-227-6389) . You will receive a text a few days prior to our cook dates.

Can I choose my meals?

That's definitely an option. We can send you a menu/ access online so you can make your selections. There's a $1 fee for picking your items additionally to any surcharges listed in the menu already. Read more in our how it works section.

If i want to speak to someone at MealsAWeight, who should I talk to?

You can always text our texting software (604-449-9690//604-227-6389). If it's urgent, you can text/call  the owner, Ellie at 604-760-9428.

I filled up a customer profile, what now?

You'll receive a text from us and we can get you started. We'll offer some options you can choose from.

I have a trainer and a macros plan to follow, can you help me with that?

Absolutely. You will be asked for you  macros in the customer profile, otherwise you can send it to us when placing an order and we'll add it to your notes.

Is there a minimum number of meals to place an order?

We typically require a minimum of 6 meals for pick up and 8 meals for delivery.

Do I have to order every week?

Not necessarily we understand life gets hectic and you might need more or less meals for a certain week

I have very specific dietary requirements and/or food allergies, can you accommodate those?

Is this a subscription based meal prep?

How much time do I have to review or cancel my order before delivery?

When is the deadline to place an order?

Ordering

How long are my meals good for?

We recommend you eat your meals by Friday following the labels in the lids (i.e. L1 for lunch day one, D3 for dinner day three). Meals last up to 6 months in the freezer.

What kind of food will I receive?

When you signed up with us we asked you to fill up a customer profile. Taking in account your food dislikes/restrictions, our packagers will choose a variety of items of our menu (varies weekly)

I didn't like one of the meals I received this week, what should I do?

We ask you to send us a picture of the meal you didn't like to either Andrea or Ellie (our texting software won't let us receive pictures/emojis) and we will update your notes. Same goes for items that you love

Do you have keto options?

Yes, a variety. Check our menu.

What about about vegan options?

Yes, a variety. Check our menu.

Can I get breakfast too?

Yes absolutely. Our regular breakfast is 300cal (??) and goes for $8. Also, we offer specialty breakfast such as overnight oats, etc (depends on the week).

What are your portion sizes?

How do you warm up the meals?

Does MealsAWeight cater parties and events?

Does MealsAweight offer family meals?

Can I order meals as a gift to someone?

Are your containers recyclable?

Pricing & Payment

How do I make a payment?

Our payment methods currently are e-transfer and credit card. Paying with credit card has a 3.5% surcharge.

What are the costs per meal?

Meals range in size from Regular to Large, from $10 to $18 respectively.